**Capture log files (Windows)**  
Open an Explorer window, click the address bar, and paste: **%USERPROFILE%\\AppData\\Local\\Google\\DriveFS**  
Compress the Logs folder. Provide Logs.zip to your support agent.

**Capture log files (Mac)**  
In Finder, click Go and then Go to Folder, or press Command+Shift+G. In the Go to Folder window, paste: **~/Library/Application Support/Google/DriveFS/Logs**  
Click Go. Right-click Logs and select Compress. Provide Logs.zip to your support agent.